rattfan: (Default)
rattfan ([personal profile] rattfan) wrote2017-01-09 04:03 pm

The intermittent internet company

I'm a little on the phobic side about phone calls, but today had to make one of the worst; a call to my Internet service provider to ask wtf? I had been trying for several hours to get online without success, so there was no alternative.

Their stated delay before calling back was one hour; it was more like three before they finally did, and then they made me jump through idiot hoops. Yes, it's plugged into the wall. No, I cannot get online. How am I supposed to tell you invoice details when those are online? If I had another modem, I'd be using that, not beating my head against a wall as I talk to you. The whole emphasis was that it must be my equipment failing. I asked directly in the end and then the minion admitted that iinet did have issues and that those could have caused my difficulties.

Once "something" was done and I could get online, I realised the difficulties were widespread, and more than iinet were saying. Reading the comments was more helpful. I especially appreciated the person who suggested that the II in iinet should stand for "intermittent internet" because that's what I've been dealing with for months. Today was just the icing on the cake. It's a pity; they used to be a very good service.

Probably wasn't the best time for them to send me an email requesting customer service feedback . . .

[identity profile] vyperdd.livejournal.com 2017-01-09 09:25 am (UTC)(link)
I'm with IINET and am pretty pleased with their service overall, both with access and customer service. They even sent me a new modem free of charge after they spent 3 hours on the phone with me trying to work out why I couldn't activate VOIP when it worked fine at my last address.

Sorry you are having problems!! Hope you were nice and snarky in your feedback!

[identity profile] ratfan.livejournal.com 2017-01-09 11:38 am (UTC)(link)
I wasn't too bad; it's not the minion's fault, except for forgetting I couldn't read an invoice if I wasn't online. It seems to have been a major crash, far as I can tell from comments.

Btw, Mark Sheppard just posted that there will be a 13th season. Well, half an hour ago or so before I went for a swim.

[identity profile] ariaflame.livejournal.com 2017-01-09 01:14 pm (UTC)(link)
Some stuff went downhill when TPG bought them.